The 30-day period starts the day you receive your product. If you are not completely satisfied with your Contour Core Sculpting System after using if for 30 days, you must contact Customer Care at 1-884-248-6072 within 5 days of the end of your trial period and request a Return Merchandise Authorization (RMA#) number. See instructions below.
30 Trial Offer Purchase:
Your trial fee of $49.95 and the P/H fee are not refundable. This was your fee to try it in your home. The trial period begins the day you receive the Contour Core Sculpting System. If you are on a payment plan, your credit card will be charged on the 30th day after you trial period begins and every 30 days until the product is paid for. Teksmart Fitness, LLC is not responsible for overdraft charges.
Returns must be received in our warehouse within 15 days of the issuance of the RMA# to receive a refund of any payments made toward the full purchase price, less your trial fee, applicable taxes and additional processing and handling charges.
Gel Pads must be returned unopened in order to receive a refund.
Due to the nature of the Fat Burner and Body Reshaping Cream products, we do not accept returns unless the item was damaged during shipping, in which case, we will replace the damaged item(s).
All refunds must meet the "Condition of Returns". The Contour EMS device is an electronic medical device. Electronic devices, especially those of a medical nature, should be handled with care and in accordance with the owner’s manual.
Refunds for 1-Pay returns will cover product amount and any sales taxes charged. Shipping, Handling, and Insurance are non-refundable. A restocking fee of $9.95 will apply to all 1-pay returns. All refunds must meet the "Condition of Returns".
Conditions of the return are as follows:
Returned merchandise must include all original components, literature, and packaging in the same saleable condition in which it was received. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the price paid for the merchandise (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to refurbishment fee and service fee on a case-by-case basis which will be deducted from your refund. In cases of missing parts or accessories, your refund will be deducted to reflect accessory prices.
If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our return policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee. If the products are returned in unacceptable shape, you may have the option of receiving the goods back in the same condition at your cost.
If you return the product after 30 days without and RMA the package wiil be reused and returned to you. If you are on a payment plan we will continue to charge your account until it is paid in full.
Product Return Steps
1. First, contact Customer Service at 844-248-6072 to obtain a return merchandise authorization number (RMA#), and for information on where to ship your return.
2. The Contour System must be returned in new or like-new condition, in the original package with all the materials included. Any accessories such as Gel Pads, conductive gel or Fat Burner pills must be returned unopened to receive a refund. Do not return batteries or used gel pads.
3. Package it! Place all of the original packaging together including: Product (must have the original manufacturer box or carton); All original packing materials; controller, lead-wires, ab belt, any unopened packs of gel pads, manuals and zipper pouch. In order to speed up the processing of your return, include a copy of the Packing List in your package.
4. Write the RMA# on the outside of the box and on the original processing documents. Packages that are returned without an RMA will incure a 15% restocking fee.
5. Ship it! Freight charges are your responsibility. Ship your package with a carrier (i.e. UPS, U.S. Post Office, FedEX) that can provide you with insurance, tracking and delivery confirmation. Teksmart Fitness cannot provide credit for any packages lost during return shipment if proof of delivery is not available. DO NOT SEND THE PRODUCT C.O.D. IT WILL NOT BE ACCEPTED.
Please return to:
6180 Olson Memorial Hwy
Golden Valley, MN 55422
You MUST have an RMA# to return your product and this number MUST be written on the outside of your package. Returns must be received in our warehouse within 15 days of the issuance of the RMA# to receive a refund of any payments made toward the full purchase price, less your trial fee, applicable taxes and additional processing and handling charges.
If a return is received between 16-30 days after RMA# issue date, refunds will be provided as specified above, but you will be charged a 15% restocking fee.
Refunds are not issued at the time the return merchandise authorization number is issued. Refunds are issued only after the product has been received and inspected. You should receive your refund within 4-10 weeks after we receive your return. In many cases, you will receive your refund sooner.
RETURNS RECEIVED 30 DAYS AFTER THE RMA NUMBER IS ISSUED, MAY BE REFUSED WITHOUT ANY REFUND.
We truly apologize for any mix up that may have occurred with the shipment of your order. Although these instances are rare, they do happen. It is the customer's responsibility to inspect their order prior to using and report any discrepancies to us within 3 business days.
We truly apologize for any mix up that may have occurred with the shipment of your order. Although these instances are rare, they do happen. It is the customer's responsibility to inspect their order and report any discrepancies to us within 3 business days or receipt.
Unnecessary disputes of credit card payments will automatically void this 30-day money back guarantee. Disputing a charge is not an acceptable method to collect your return. If you have issues with your product or purchase please contact us to see if we can come to an agreement before taking any other action.
One Year Limited Warranty Return Policy
If you think an item is defective, call our Customer Service toll-free at 1-888-248-6072 or Email firstname.lastname@example.org and ask to speak to one of our technical advisors. They can help you troubleshoot any difficulties you may be having with your Contour Core Sculpting System.
Teksmart Fitness LLC WARRANTS TO YOU, THE ORIGINAL PURCHASER, THAT THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF ONE (1) YEAR FROM THE DATE OF PURCHASE. IF YOU DISCOVER A DEFECT COVERED BY THIS LIMITED WARRANTY AND RETURN THE PRODUCT TO US, WITH PROOF OF PURCHASE, WE WILL REPAIR OR REPLACE THE PRODUCT, AT OUR OPTION, USING NEW OR REMANUFACTURED COMPONENTS.
Certain Product failures not covered.
This Limited Warranty covers defects in manufacturing that arise from the correct use of the Product according to the product manual and instructions. It does not cover damage caused by abuse, misuse, accidents, modification or repair by any person other than Teksmart, moisture, extreme heat or cold, corrosive environments, high voltage surges from external sources or an unsuitable power supply. This Limited Warranty does not cover normal wear and tear on consumable items (e.g. pads, garments, etc.). This Limited Warranty does not apply to any battery provided with the Product, or if the Product has an altered or defaced serial number.
To obtain service under this Limited Warranty, please refer to our website for return instructions. Proof of purchase is required. Teksmart will not be responsible for the cost of returning the Product or for any damage to or loss of the Product while it is in transit to us. We recommend that you use a carrier that will track your shipment and insure the Product’s safe delivery. Teksmart cannot accept any returns sent C.O.D.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY FOR THE PRODUCT, AND THERE ARE NO OTHER EXPRESS WARRANTIES, ORAL OR WRITTEN, PROVIDED BY TEKSMART. ANY IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
Limitation of Remedies
YOUR EXCLUSIVE REMEDY, IN LIEU OF ALL INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL OR OTHER DAMAGES OF ANY KIND, INCLUDING FOR NEGLIGENCE, IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT, IF DEFECTIVE, UNDER THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY.
Teksmart will bear no other expenses. Teksmart reserves the right to refuse to repair or replace the Product if it is returned in an unsanitary condition. This Limited Warranty applies only to the Product as used in the United States. It is not applicable in other countries. Teksmart reserves the right to substitute a product of equal or better quality if an identical product is not available at the time of replacement. This Limited Warranty is non- transferable. Some states do not allow limitations on the duration of implied warranties, or the exclusion or limitation of incidental or consequential damages, and so the related limitations and exclusions stated above may not apply to you. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.